Pressure Under Fire
Posted 11 February 2008 - 11:16 PM
Posted 12 February 2008 - 01:14 AM
Seriously though, clients will be understanding if electronic communication problems occur infrequently. If it occurs too-often, they'll gladly take their business elsewhere. You HAVE to make sure you have a good web site host, a good email provider, ask for return receipts on important emails that you send, check and re-check for typos/incorrect attachments/missing attachments, etc. We all make mistakes from time to time, but if folks are paying us for our services, we don't get that many "get out of jail free" cards to cash-in with the people who are essentially paying our bills.
Founder and CEO
Posted 12 February 2008 - 03:53 AM
I agree with Hugo, a call every now and then (or a face-to-face meeting, if at all possible) works wonders. Especially on larger projects or with recurring clients, it's good to build up a personal relationship.
Email: email@example.com / Twitter: @redgeographics
Posted 12 February 2008 - 08:34 AM
Posted 12 February 2008 - 10:22 AM
It's also a good idea to send a test file to a colleage or friend to look-over and edit before sending the real version to the client. It seems to take a fresh pair of eyes to catch the most blatant mistakes!
Posted 12 February 2008 - 12:26 PM
Anyways, like Hans said files should be transferred through some kind of FTP site/service. It's a lot more convenient for both you and your clients. This way you can have proper file management, and less confusion as to what file versions or updates the client needs. Also, being ultra clear in your emails/phone calls will help too. You may sound like a robot sometimes, but I find most people who can read/listen will understand. There will always be those clients that don't read a word that you write in your emails and ask a ton of questions!
Posted 14 February 2008 - 08:13 AM
As a rule, when I am sending an email to a client, however small or trivial the content, I take my time (slow down!) and once I have typed it, I sit back and read and reread to see if I can find errors or add or improve the message. In short, aim for perfection, every time - its a best practice.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users